Clinic Email Policy

We would be grateful if all emails could be sent to the main clinic address at:

From here they will be triaged by either the Practice Manager Mrs Combs or PA Mrs Sarah Watson. If you could help us by indicating the nature of your email in the subject line, this would be helpful.

Administrative queries:

Joan and Sarah Watson are really experienced in understanding the needs of our patients and can deal with most of your enquiries. If they cannot help, they may escalate an enquiry to a clinical member of the team.

We are always here to help with admin and emergencies (even during clinic closures), and can be contacted via email or phone during office hours.

Examples of who is responsible for common queries:

  • Appointments and booking – Mrs Combs
  • Prescription orders – Mrs Combs
  • Invoices and receipts – Mrs Combs
  • Requests for copies of test results, letters and reports – Mrs Watson

Clinical queries for Dr Sarah are generally dealt with together with Mrs Watson on a Tuesday. It may take 7-10 days due to the amount of other patients also requesting email advice. If your request is urgent then please mark it as such and we will try to deal with it in an appropriate timescale.

Prescription requests:

When ordering prescriptions please do so well in advance to ensure you get your medication in time. Please specify quantity and strength of prescription item if known, alongside details on where it is to be posted to if not being returned to your address)

Please do bear in mind:

  • All staff are part time and admin support is only available during allotted clinic hours Tuesday to Thursday.
  • We don’t have the resources to offer any form of emergency medical service. All acute illness should be referred to your GP.

Clinical Queries:

We generally recommend that you wait for your written clinic report to arrive before asking questions - as often the answers may be in the plan already. It is understandable that you may need to ask more questions of your practitioner after your consultation (with either one of the doctors or a member of the Therapist Team). To facilitate communication with your practitioner, we offer up to 2 short emails with each review appointment.

Longer email support or multiple emails (which may become online conversations), are not generally supported as we feel it is best practice to offer a phone conversation instead - to ensure that both parties understand each other and have a clear line of communication. All emails are triaged by the team and you will be advised if we feel that a phone appointment or review should be booked for further advice.

If you need support to implement your treatment plan, or further information, please email the office to obtain further support and we will advise on the best means of accessing one of our practitioner team for your particular enquiry.

We regret we are unable to offer ad-hoc or emergency medical advice to patients outside of the clinic treatment plans - do see your GP or other emergency service as needed. However, if you have a problem arising from the plan then do not hesitate to contact us.

Suggestions to help us to answer your queries quickly and efficiently:

  • If you have a few questions, save them up over a week and lay them out in bulleted format to be answered.
  • Please don’t assume that our practitioners will remember everything about your case. A few pointers such as ‘I started my thyroid medication 3 weeks ago at a dose of 50mcg.’ is always helpful.

Contacting the Clinic

By Phone:

Our Practice Manager Mrs Joan Combs can take appointment booking requests and patient queries by phone on Tuesday to Thursday between 8:30am and 3pm. Outside of these times please text a message or email us to make a request. If you would like us to call back, then don't forget to leave a phone number and the best time for us to call you. Please note the office is closed from Friday to Monday and all staff are part time.

For urgent advice we would prefer to be contacted by phone as this means your query will not be delayed by the wait for email response.

Our Number is: 07496080755